The Inside Secrets

I have seen this from both sides of the street as an owner who hired a different management companies and as a management company owner. In most high traffic tourist and vacation rental areas there will be a few very large vacation rental management companies and many smaller companies. There are advantages and disadvantages to both.

We want to take a look at the larger vacation rental companies exploring the advantages and disadvantages. Many owners make the assumption that “if they are bigger they must be better”. These companies receive a lot of traffic on their websites and usually pay to do Internet marketing to get greater exposure on Internet searches by potential guests. They often do a good amount of additional advertising such as billboards in the community. The larger companies have fulltime staff to handle emergencies as they come up. Many will offer professional photography and copywriting at no charge to gain your listing if you contract for a year of representation. We believe that high quality photographs and copy are essential to your success so this is a huge bonus. Often larger vacation rental companies have staff handymen and women as well as property managers to oversee listings

Logically there is not a great deal of concern for each individual owner rather a concern for profits and margins. It can also be difficult to reach your contact person because after all they have 200 owners to communicate with and that is not easy for the one or two main sales people. One of the largest problems we have come across, in the North Georgia Mountain area, is hiring honest, reliable, drug and crime free staff. Cleaners are particularly hard to find. The question is what percent of the cleaners hired by a large vacation rental company don’t have a problem with crime or drugs. Since the large company requires a huge number of cleaners and cleaners work outside the office it is difficult to insure that there are not many bad apples in the bunch until after something bad happens. Larger companies are highly concerned with the bottom line so they tend to pay cleaners and non-income producing staff lower wages. The combination of low wages and poorly screened staff contribute to problems such as theft.

If you choose to hire a large vacation rental company make sure to look for any hidden fees you may be charged. Ask about the staff and how they are screened along with how access to your unit is controlled. We also suggest that you rent a unit from the company you are looking at before you contact them to represent.